Product and Ordering (Frozen Food)
Can I return my product?
Our team always aim to ensure that the product we pack are of a certain requirement. But if you return an order due to defects, we’re happy to help. Just email us at or send us a direct message via Facebook and we’ll take you through the process.
What do I do if I have a missing item from my order?
We always do our due diligence to check every item before we send out for delivery. In the event that something has been missed, please let us know immediately. Missing items must be advised within 2 hours of receiving your order. If an item is found to be missing from your order, or you have received the wrong product, we will do our best to deliver it as soon as possible or will provide you with a refund.
Can I cancel my order?
Once your transaction is completed and payment is made, your order cannot be changed or cancelled. However, if you contact us within 2 hours of placing the incorrect order, we will assist you to make the changes.
Can I do Cash on Delivery (COD)?
Yes, we accept Cash on Delivery.
What are your operating hours?
Our customer service operations are available from Monday to Sunday 10am to 8pm. However, you may wish to contact us anytime via Facebook and we will respond to you once we are available.
Do you take wholesale or bulk orders?
If you are interested in purchasing any of our products in bulk or wholesale, please contact us at
How much do you charge for delivery?
We charge a flat rate of $12 regardless of area, however delivery is free of charge if your order is $50 or over after any discount code applied.
Can I change my delivery time and date?
For any changes to delivery time/date, please inform us at 1 day in advance. If there is timing restriction, do feel free to let us know.
You can either chat with Facebook for faster response. Alternatively, you may want to email us at firstname.lastname@example.org.
You can also chat with us on the Main page.